Return & Refund Policy
These return rules apply to all orders placed on thegothsociety.com, including orders from the United States.
Return Window
Customers have the right to return products within 30 days of receiving their order.
How to Return Your Order
If you are not satisfied with your order, received the wrong product, or if the product is defective, please contact us at info@thegothsociety.com. Our team will guide you through the return process.
- Send an email to info@thegothsociety.com to register your return.
- Our customer service team will send you the return form.
- Return the items and pay the return shipping costs.
- You will receive your refund within 5 days of us receiving your return.
Return Costs
Return shipping costs are the responsibility of the customer, both for unsatisfied and defective products.
Return Labels
You can request a digital return label by emailing info@thegothsociety.com.
Refunds
Upon receipt and verification of your return, you will be refunded within 5 days via the original payment method used at checkout.
Condition of Returned Items
Only products in new condition are eligible for return. We reserve the right to refuse returns if there are signs of use. New condition means unopened, in original packaging, and never used.
Order Cancellation
You have 24 hours after placing your order to cancel it. After this period we are unable to cancel your order. To cancel, email info@thegothsociety.com within the first 24 hours of placing your order.
Damaged Items
If you receive a damaged or defective item, please contact us immediately at info@thegothsociety.com. We will assist you with a return and replacement at no additional cost.
Wrong Items
If you receive the wrong item, please contact info@thegothsociety.com and we will arrange a return and send you the correct product as quickly as possible.
Exchanges
We do not offer direct exchanges. Please contact info@thegothsociety.com to arrange a return and place a new order for the item you would like instead.
For any further questions about your return, contact us at info@thegothsociety.com.