Shipping Policy

Last updated: July 2, 2026

Welcome to the TheGothSociety Shipping Policy. TheGothSociety is operated by Herivana LLC, a company registered in the State of New Mexico, United States. TheGothSociety currently serves customers across the United States.

This policy explains our order cut-off time, order processing time, delivery estimates, shipping costs, carrier information, order tracking, sales tax, and other important shipping information. This policy applies to orders placed through thegothsociety.com.

1. Shipping Summary

We offer free standard shipping on all orders placed through our website, with no minimum purchase required.

Orders are shipped via reputable national carriers (such as USPS, UPS, or FedEx), selected based on your delivery address and delivery speed.

Our order processing time is 1-2 business days.

Destination	Total Estimated Delivery Time	Shipping Cost
United States	4-7 business days	Free shipping

Order cut-off time: 4:00 PM (GMT-6), Monday to Friday.

Orders placed after the cut-off time, or on a Saturday, Sunday, or public holiday, will begin processing on the next business day.

2. Shipping Cost

We offer free standard shipping on all orders shipped within the United States. No shipping fee will be added at checkout.

Any applicable sales tax will be calculated based on your delivery address and shown at checkout before you place your order, where required by law.

3. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states. We do not currently offer international shipping. If your delivery address is not available at checkout, we are not currently able to ship to that location.

4. Order Processing

Orders begin processing after your order has been successfully placed and payment has been confirmed.

Our order processing time is 1-2 business days (Monday to Friday, excluding public holidays).

Orders placed before the order cut-off time of 4:00 PM (GMT-6), Monday to Friday, usually begin processing the same business day. Orders placed after the cut-off time, or on a Saturday, Sunday, or public holiday, begin processing on the next business day.

During order processing, we prepare your item for dispatch, perform order checks where needed, and hand the order over to our shipping carrier.

Processing may occasionally be extended during peak periods, promotional events, or unexpected operational delays. If there is a significant delay with your order, we will contact you where possible.

5. Delivery Timeframes

Once your order has shipped, standard delivery within the United States typically takes 3-5 business days. In total, most orders arrive within 4-7 business days from the date the order is placed.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather disruptions, high order volume, incorrect address details, or circumstances outside our control.

Split or partial shipments: orders containing multiple items may occasionally be dispatched in separate shipments and may arrive on different days. Where this happens, you will receive tracking information for each shipment where available, and no additional shipping cost will apply.

6. Carrier and Delivery Partners

Orders are shipped via national carriers such as USPS, UPS, or FedEx. The specific carrier used for your order will depend on your delivery address and delivery speed, and will be shown on your tracking information once your order has shipped.

7. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for tracking information to update after your order has been dispatched, as updates may not appear immediately.

8. Delivery Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. TheGothSociety is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated address information provided by the customer.

If you need to update your delivery address after placing an order, contact us as soon as possible at info@thegothsociety.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or handed over to the carrier.

9. Undeliverable Packages, Refused Delivery, and Failure to Collect

If a package cannot be delivered because the address was incorrect or incomplete, delivery was refused, or the package was not collected from a pickup location, the package may be returned to us by the carrier.

In such cases, reasonable return shipping and re-shipping costs may be deducted from any applicable refund, unless prohibited by law. We will contact you where possible before making any deduction.

10. Lost, Delayed, or Damaged Shipments

If your shipment appears to be lost, significantly delayed, or damaged during transit, please contact us at info@thegothsociety.com with your order number and any available tracking information.

If your item arrives damaged, defective, incomplete, incorrect, or not as described, please contact us as soon as possible and include photos showing the issue where available. We will review the matter and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.

If only the outer packaging is damaged but the product itself is complete, undamaged, and fully functional, this does not normally qualify as a product defect.

Tracking shows delivered but not received: If your tracking shows the order as delivered but you have not received it, please contact us at info@thegothsociety.com as soon as possible so we can open an enquiry with the carrier. Where a shipment was confirmed delivered to the address you provided, any remedy may depend on the outcome of the carrier investigation and your rights under applicable consumer protection laws.

11. Packaging

All TheGothSociety orders are packaged carefully to help protect the product during transit. If your product arrives damaged despite protective packaging, please contact us at info@thegothsociety.com with your order number and photos of the product and packaging where available.

12. Sales Tax

Prices, applicable sales tax, and the final order total will be shown at checkout before you place your order. Sales tax is calculated based on your delivery address in accordance with applicable state and local tax laws.

13. Payment and Order Confirmation

Your order will only be processed after payment has been successfully completed and your order has been confirmed. Accepted payment methods are described in our Payment Methods page. For security and fraud-prevention purposes, some orders may require additional verification before processing.

14. Customer Service

For questions about your shipment, delivery, tracking, or order status, please contact us using the details below:

Email: info@thegothsociety.com
Phone: +1 (256) 770-0001
Customer service hours: Monday-Friday, 10:00 AM-6:00 PM · Saturday-Sunday, 12:00 PM-5:00 PM (GMT-6)
Response time: We aim to respond within 5 hours.