Frequently Asked Questions

What is the delivery time for my order?

At The Goth Society, we typically process orders within 1–2 business days. Shipping usually takes an additional 3–5 business days, for an estimated total delivery time of 4–7 business days. Once your order has shipped, you'll receive an email with tracking information.

Do I have to pay shipping costs?

No! The Goth Society offers free standard shipping on all orders within the United States, with no minimum purchase required.

Where can I check the status of my order?

Once your order has shipped, you'll receive a confirmation email with a tracking link. Please allow up to 24 hours for tracking information to become available or update.

How can I return an item?

We offer a 30-day return window for eligible items. If you're unhappy with your purchase, please contact us at info@thegothsociety.com before sending anything back. Our customer support team will guide you through the available options.

For damaged, defective, or incorrect items, we'll work with you to find an appropriate solution, usually without requiring a return.

For full details, please see our Return & Refund Policy.

What should I do if I provided an incorrect delivery address?

Please contact us immediately at info@thegothsociety.com if you notice an error in your shipping address. We'll do our best to update it before your order is processed or shipped. However, address changes cannot be guaranteed once processing has begun.